1. General provisions
The refund procedure forms part of the Terms of Use. It applies to credit packs, credits and paid functions of the Service and is based on the Consumer Protection Law (Law of the Republic of Belarus of 9 January 2002 No. 90-Z “On Consumer Rights Protection”).
2. Refund of unused credits
You may at any time withdraw from the unused balance of credits (Article 381 of the Consumer Protection Law). Send the request to support@astrobot.chat from the e-mail linked to the account, stating the account identifier and the amount or number of credits. The unused balance is refunded in full: no deduction for costs actually incurred is made for unused credits. Money is refunded by the same method used for payment within 14 days of the request. For payments made with Telegram Stars, the refund is made under section 5.
3. Credits already spent
Credits spent on a service delivered properly and in full (an AI assistant answer, a report, an export) are not refundable. Disagreement with an astrological interpretation is not in itself a defect of the service.
4. Failures and defective services
Credits are refunded automatically if generation is interrupted through the Service’s fault (server restart, failure), if no result is received or the result is corrupted, or if the service is not delivered through the Operator’s fault. If no automatic refund has occurred, send a request to support with the operation identifier: we will check the logs and restore the credits once the failure is confirmed. In case of a double charge for one operation, the excess is refunded in full.
5. Payment with Telegram Stars
Stars are refunded by the bot developer on the /paysupport command in the Telegram bot @astrobotchat_bot. Telegram’s Terms for Stars provide that purchases of Stars are final and that Telegram does not refund Stars for unwanted purchases; refunds are possible when a service was not delivered or was delivered defectively. If /paysupport does not resolve the issue, write to support@astrobot.chat and provide the transaction identifier; we will forward it and check the grounds for a refund.
6. Purchases through app stores
If a purchase was made through Apple App Store or Google Play, the refund is made under the rules of that store. The Operator assists with the refund and confirms the grounds where the service was not delivered.
7. Input errors
If the result matches the data entered, an input error (for example, a wrong birth date or time) is not grounds for a refund of credits. You may correct the data in your profile and run the calculation again; repeated generation spends credits under the usual rules.
8. Review period and blocking
A request is reviewed within 10 business days of receipt. When an account is deleted or blocked for breach of the Terms, the unused balance of credits is refunded under section 2, unless the law provides otherwise.